FAQs
Ordering & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and Shop Pay. All transactions are securely processed.
Can I cancel or change my order after placing it?
Due to the handmade nature of our products, all sales are final. However, if you made a mistake in your order, please contact us within 24 hours, and we will do our best to assist you.
What if I place multiple orders?
If you place multiple orders, we will try our best to combine them and refund any excess shipping cost. It will be helpful if you drop me a note so I do not miss it.
Shipping & Delivery
What is the cost to ship?
Shipping cost depends on your location and will be calculated at checkout. We ship from Seattle, WA.
Where do you ship?
Currently, we ship within the U.S. If you're outside the U.S., please contact us for possible shipping options.
How long will it take to receive my order?
Orders are processed within 3-5 business days. Shipping time varies by location but typically takes 5-7 business days within the U.S.
Do you offer local pickup?
At this time, we do not offer local pickup.
Products & Care
Are Zen Bird Mugs dishwasher and microwave safe?
Yes, Zen Bird Mugs are dishwasher and microwave safe. We recommend hand washing to preserve the glaze and extend the life of your pieces. Avoid sudden temperature changes and handle with care.
What is the Nature of Handmade Stoneware?
Each piece is truly one of a kind. Because our ceramics are handcrafted, natural variations in glaze, texture, shape, and subtle clay marks make every item unique. These imperfections are intentional—they're the signature of something made with care, not mass-produced perfection.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the handmade nature of our items, all sales are final. Please review product descriptions carefully before purchasing. If you have any questions before ordering, please feel free to reach out. I’m happy to help.
What if my item arrives damaged?
If your order arrives damaged, please email us within 48 hours with photos of the item and packaging, and we will work on a resolution.
Other Questions
Do you offer custom orders?
At this time, we do not take custom orders.
Do you wholesale or collaborate with shops?
We are open to collaborations! Please contact us if you're interested in carrying our products.